Privacy policy
Last updated
Razanosa is an online store serving Egypt. We collect only what we need to run the house — accounts, orders, newsletter, and support.
This page is for clarity and does not replace specialised legal advice.
Who we are
Razanosa operates this website as an online store. We do not publish a public street address. Contact us on WhatsApp.
Information we collect
Depending on how you use the site, we may process: account data when you sign in, order and shipping details, optional guest email, newsletter email, WhatsApp chats you start, and technical logs for security.
What we do not collect
We do not request unnecessary contact lists, precise GPS location, or store full card numbers on our servers when you follow transfer instructions or COD deposit flows.
How we use information
To fulfil orders, provide support, send newsletters you opted into, improve the store, prevent fraud, and meet legal obligations.
Cookies
Cookies help remember preferences and secure sessions.
- Essential — session and security cookies for sign-in, cart continuity, and protection.
- Functional — language and display preferences.
- We do not currently disclose active third-party analytics cookies. If that changes, we will update this section.
You can clear cookies in browser settings. Essential cookies may be required for the store to work.
Service providers
We use infrastructure and tools to host the site, optionally send newsletters, and fulfil shipping with partners. We do not sell your personal information.
Retention
We keep order and account records as needed for fulfilment and legal records. Newsletter messages remain until you unsubscribe. Server logs are kept for a limited security window.
Your rights
Subject to applicable law, you may request access, correction, or deletion. Contact us on WhatsApp to exercise these rights. We respond within a reasonable time.
Children
The store is not directed at anyone under 18. We do not knowingly collect data from children under 18. Contact us if you believe a minor submitted data.
Security
We use HTTPS and provider-managed protections. No transmission method is perfectly secure.
Changes
We may update this policy. The last-updated date above changes when we do. Continued use after changes means you accept the updated policy.
Contact
Privacy questions: WhatsApp 01120584943.
